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How We Handle Your Privacy

We keep this straightforward. When you create an account, deposit through DANA, OVO or GoPay, or contact our support channels, we collect only what we need to run your account and keep it secure.

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DATA HANDLING PRACTICES

How We Secure and Manage Information

Privacy is not a single checkbox — it runs through how we build account flows, process payments, and store records. Below are the specific practices we follow so you know exactly where your data sits, who sees it, and how long it stays.

Encryption Standards

All personal and transaction data travels over encrypted connections. Stored records use encryption at rest, meaning even if infrastructure were compromised, raw data remains unreadable without the corresponding keys.

Cookie Use

We use session cookies to keep you logged in across pages and remember device preferences. No advertising trackers run on our pages. You control cookie behaviour through your browser or device settings at any time.

Account Security

Your account is protected by the credentials you set plus verification through your registered DANA, OVO or GoPay wallet. If we detect login attempts from an unfamiliar device, we trigger a confirmation step before granting access.

Data Retention

We hold personal records while your account is active. Once you close your account or request deletion, we remove identifiable data within the timeframe required by local regulation, then purge backups on a rolling schedule.

Third-Party Sharing

Data goes only to payment processors clearing your e-wallet transactions and to fraud-screening partners. We do not sell, rent, or exchange your information with marketing networks or unrelated platforms.

Your Rights and Requests

You can ask for a full export of the data we hold on you, request corrections to outdated details, or ask us to delete your records entirely. Reach support through live chat, email, or the in-app form described above.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about what we store, want a copy of your records, or need something corrected or deleted, our support team handles privacy-related requests through the same channels you use for account help. We aim to respond within a reasonable timeframe and will verify your identity via your registered e-wallet or phone number before making changes.

Live Chat Open live chat from any page on mobile or desktop. Ask for the privacy queue and an agent will walk you through data requests, corrections or deletion steps tied to your account.
Email Channel Send your privacy request to our support email. Include your registered phone number so we can match the request to your account without asking for sensitive details in the reply thread.
In-App Request Head to account settings on your phone browser, tap the data section, and submit a structured request directly. The form pre-fills your account identifier so verification is faster for both sides.

Common Questions About Your Data

Answers to the privacy questions our support team receives most often. If your situation is not covered here, reach us through live chat or email and we will clarify within a reasonable timeframe.

We collect your name, email address, phone number, and the wallet identifier for whichever e-wallet you choose — DANA, OVO or GoPay. We also log your device type and IP address to secure your sessions.

No. We share data only with payment processors who handle your deposits and withdrawals and with fraud-prevention partners. We never sell or rent your information to advertising networks or unrelated third parties.

Once your account is closed or you request deletion, we remove identifiable data as soon as local regulatory retention periods allow. Backup copies are purged on a rolling schedule after that window passes.

Yes. Contact our support team through live chat, email, or the in-app request form. We verify your identity via your registered phone number or e-wallet, then provide a structured export of your stored records.

Open your account settings on mobile or desktop, update the fields you need changed, and confirm with your registered phone number. For changes to your linked wallet, reach support so we can verify and update safely.

We use session cookies to maintain your login and device preferences. No third-party advertising trackers are present. You can disable cookies through your browser settings, but session cookies are needed to stay logged in.

Deposits and withdrawals through DANA, OVO or GoPay travel over encrypted connections. We do not store your full wallet credentials — only a tokenised reference that lets the payment processor complete each transaction.

If we detect unauthorised access to personal records, we notify affected accounts through their registered email and phone number. We also outline what data was involved and what steps we are taking to contain the issue.

Processing infrastructure may operate in multiple regions. Where data crosses borders, we apply equivalent encryption and access controls. Service availability depends on local law and eligible regions regardless of where infrastructure sits.

Send a deletion request through live chat, email, or the in-app form. After identity verification via your e-wallet or phone number, we begin the deletion process and confirm completion once all identifiable records are removed.

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